VelocityGO Frequently Asked Questions

To ensure your project is approved, please upload the following documents to the application record in VelocityGO:

• A PDF copy of project proforma from the Web Proforma Plus tool available on NYSERDA's website.
• A copy of the project contract, signed and dated by both the contractor and customer. As long as the document is signed by both the customer and the contractor, any signature type is accepted.

The documentation needed to show completion varies by program type, and may be subject to change. Be sure to visit NYSERDA's website for specific completion documentation based on your program type.

Acceptable signatures for these documents include: At least one of the borrowers must sign using one of these 4 programs – DocuSign, Cudasign (SignNow), Echosign (a form of Adobe), Adobe – or pen to paper. A certificate is needed if Slipstream EFS cannot identify how the document was signed. Typed signatures outside of these programs are not acceptable.

Note: All solar project completions must be done through the NYSUN portal and there is nothing that you need to submit to Slipstream EFS directly.

Please provide documentation for the all of following types of income you may receive. The simplest method would be to provide either a copy of your federal tax return for the most recently completed tax year.

If this does not accurately reflect your current income or you are applying on your own and you file your taxes jointly with someone else, we would need you to provide documentation for each type of income you receive. Review the income types below to determine what type of documents are needed for each type.

• Employment or wages - provide a copy of the most recent paystub that must include at least 2 pay periods (one must be dated within 30 day of the receipt by EFS). Paystubs need to identify the employer, customer and show the customer’s current YTD gross income, as well as the pay date. Or provide a statement from the employer on company letterhead, identifying the customer, starting current and YTD gross income (must be dated within 30 days of the application.
• Self-employment - provide a copy of your most recent federal tax return along with schedule C, E, or F (as applicable) or provide a prepared Profit and Loss statement covering the last 12 months.
• Pension or Social Security - provide a copy of your award letter for the current year, or copy of a recent check stub, payment advice or bank statement.
• 401(k) or IRA - provide brokerage statements showing regular distribution patterns AND adequate assets to maintain the current distribution level for at least three more years.
• Unemployment compensation - provide unemployment benefit payment history.
• Worker's Compensation or Disability - provide payment advice or award letter detailing benefits received.
• Child support or Alimony - provide a copy of the divorce decree or court order that established the support.
• Adoption subsidies - provide current receipt of subsidy funds.
• Rental income - provide a Profit and Loss statement showing income and expenses attributable to the rental property. Or provide a copy of federal tax return, including Schedule E, for the most recently completed tax year. Or provide the current lease showing monthly amount.
• Parsonage - provide a signed and dated letter, not from the applicant, or an itemized paystub showing income.
• Stipends or Student loans - provide a copy of proceeds of stipend for living expenses.

If you are currently approved for or participating with one of the following organizations, simply provide a copy of your current eligibility document:

• HEAP
• SNAP
• Supplemental Security
• EmPower+

If you do not participate in one of the above programs, you will need to submit proof of income for all household members receiving income who are over the age of 18 and not full-time students. Please refer to the list of income types and documents under Loan Income section above.

If you are currently approved for or participating with one of the following organizations, simply provide a copy of your current eligibility document:

• HEAP
• SNAP
• Supplemental Security
• EmPower+

The declaration must be printed, notarized, signed and dated. Then the original file must be mailed to Slipstream EFS at 431 Catalyst Way, Madison, WI 53719.

In order for a contractor to begin work on your project, your loan documents must be signed and submitted.

The easiest way to sign and complete your loan documents is to sign using DocuSign, using the link provided by Slipstream EFS through email. If requested, loan documents may be sent (emailed or mailed) to the customer to be physically signed, pen to paper. This will delay the processing of your application and project.

Mailed, uploaded, or emailed loan documents electronically signed without using the DocuSign link provided by Slipstream EFS aren’t acceptable.

A processing fee of $150.00 is required at approval. For your convenience, we will automatically include this fee in your final loan amount unless you send a personal check to Slipstream EFS prior to your loan approval.

Confirmation of property ownership for at least one applicant is required for on-bill financing applications. This verification will be initiated on the customer's behalf and no action is needed on your part, once the application has been submitted.

If Slipstream EFS cannot automatically verify your property ownership, documentation evidencing property ownership may be requested. If you are not applying for an on-bill repayment option, this is not required.

This placeholder indicated that your utility account number is required to complete your application. Please upload your complete utility account number to the record in VelocityGO or provide it to us via email at efs@energyfinancesolutions.com.

Customers must complete the application, the fastest way to complete the application and receive pre-approval is by completing the form online through VelocityGO. Acceptable signature types:

• Loan Applications:
  • Borrower(s) who apply online through VelocityGO do not require to submit a separate signature.
  • Borrower(s) who do not apply online must sign using one of these 4 systems – DocuSign, Cudasign (SignNow), Echosign (a form of Adobe), Adobe - or pen to paper. A certificate is only needed if we are unable to identify how the application was signed. Typed signatures outside of these programs are not acceptable.
• PSEG Incentive Applications:
  • Borrower(s) who apply online through VelocityGO do not require to submit a separate signature.
  • Borrower(s) who do not apply online must sign the application separately, all signature types are acceptable.